Refund and Return Policy

At Shop Nail .Net, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

  1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    • The item must be unused, unopened, and in the same condition that you received it.
    • It must be in the original packaging.
    • The return request must be initiated within 30 days of the delivery date.
    • Certain items are exempt from being returned, including:
      • Gift cards
      • Downloadable software products
      • Personalized or custom-made items

  2. How to Initiate a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team at [insert contact information] to request a return authorization.
    • Provide your order number and a detailed reason for the return.
    • Once your return is approved, you will receive a return authorization number and instructions on how to return the item.

  3. Shipping Returns

    You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    Please ship the item to the following address:

    [Insert Return Address]

  4. Inspection and Processing

    Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.

  5. Refund Process

    If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

  6. Exchanges

    We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

  7. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at [insert contact information] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

  8. Non-Returnable Items

    Certain items are non-returnable, including:

    • Items that have been used or opened
    • Items not in their original packaging
    • Items returned more than 30 days after delivery

  9. Contact Us

    If you have any questions or concerns about our refund and return policy, please contact us at [insert contact information].