Thank you for shopping at NailProSupply. We strive to provide you with high-quality nail supplies and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
Certain types of items are exempt from being returned. Perishable goods such as opened liquids (nail polish, gels, etc.) cannot be returned. Additionally, for sanitary reasons, implements such as clippers, files, and buffers cannot be returned unless they are unused and in their original, sealed packaging.
To initiate a return, please follow these steps:
Please note that you are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please note the following regarding refunds:
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us via our website contact form.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.
The following items cannot be returned:
If you have any questions about our Refund and Return Policy, please contact us via our website contact form.
